Frequently Asked Questions

Sat 07-Jul-2018 02:07 PM / Other Support Team / 957

1What is Aidbrand.com ?

Aidbrand is a website platform which allowed business owner growing and promoting business visibilities and brand awareness all size small, medium and large companies. Since we provided business owner usable full necessary functions thus there could list any products or services unlimited to sell online and offline into worldwide of potential customers.

2What is Aidbrand.com mission ?

Aidbrand mission is to provide an easy way to the customer with the wisdom of the crowds of companies based in Cambodia, Vietnam and Thailand to help them decide where or which company have sale the product or service that customer need with competitive price, quality, and reliable by customers. Aidbrand also compares prices from multiple business supplies sites so that the customer can find the lowest price on the products or services that are right for them.

3Who should I contact to if I have any queries?

Aidbrand is a website platform which allows business owner registration to sell their product or service. Whether you have any queries regarding the product or service which lists by business owner we recommend you contact them directly within your convenience time. Unless you have an urgent matter or non-responding from business owner please contact our team for an assist.

4Why the online payment form it doesn’t show on the form order?

Recently the online payment form is unavailable yet. Since you have any enquiries regarding the product or service we may recommend you contact the company's partner directly does there accept online payment or not.

5How should I make payment when I order?

We are not allowed you process payment after filing up an order form. When seller received your order information thereafter they will be responding you back immediately to verify such as product size, color etc. And the method payment which way you enable to do as well as how you will get the product.

6How can do I find the wholesaler?

For each product or service which list by the business owner there is an option that retailer cost and wholesale cost. Since we recommend you clarify to the seller that what option you are inquiring for, tend there will deliver you a right selling.

7I have not received my order, what can I do?

If you have not received your order, please contact seller immediately after product receiving schedule date.

8How can I cancel or change my order?

You can cancel items or orders that haven't entered the shipping process yet. But please carefully read term and policies which provided by the business owner before you process buying. Read THINGS TO NOTED

9How can I return a product?

When you received a product that not like what you have seen an order then please contact the seller immediately as ask them for product return and provide the reason why you need to return. Noted, the product return fee sellers may not responsible for that.